FAQs

FAQs

Frequently Asked Questions.

Orders & Payments

No, you can shop at Sahara Essence without creating an account. When you have added your chosen items to the basket and you’re ready to place the order, just select ‘Continue as Guest’ for an account-free service. There are, however, many benefits to opening an account, including saved payment details for a faster checkout experience, order tracking and order history.

You can create your account here

If your order hasn’t already been dispatched, we may be able to make changes to your order. Please get in touch with our customer service team as soon as possible and we’ll be happy to help in any way we can.

We accept all major credit and debit cards including VISA, MasterCard, VISA Electron. We also accept Apple Pay, Paypal and Netopia (Pay in 3 interest-free instalments OR Pay in 30 days). You can find out more about our Netopia payment options here

Shipping & Delivery

Sahara Essence delivers to all areas inside Romania,

Hungary, Moldova and Bulgaria will join soon

Delivery is free in Romania

You will receive an email and/or a text message when your order is confirmed and shipped (please ensure you provide correct contact details at the checkout).. For further tracking details, please contact our Customer Service team

Depending on the delivery method selected, if no one is available at your nominated address to take delivery, the courier may attempt to leave your parcel with a neighbour, reattempt delivery the next working day or send your parcel to your local depot for collection. You will receive an email or text message from the courier to detail where your parcel has been left. If you fail to pick up your parcel from your local depot or arrange a re-delivery with the courier service, the parcel will be returned to our warehouse and you will be refunded for the product you have not received. However, please note that we will not reimburse any delivery costs.

GIFTS

Use our VIP service where you will arrange with our VIP team to visit you and ensure your loved one chooses the right perfume after testing the whole collection.

Yes, we offer a complimentary gift message service, available at the checkout. When processing your order, you will be given the option to add under “Order Notes” with your order. When you opt to include a gift message, we'll make sure that only a gift receipt, that excludes pricing, will be included. Please note: You can only add one gift message per order. If you are ordering for multiple recipients, you will need to place separate orders in order to add different messages with each gift

Complimentary flowers will be sent with the gift if you choose the VIP service, moreover you can add a cake that will be charged as per the agreement with the sales team.

Fragrance Aftercare

It's best to keep your fragrance bottle in a cool, dark place like a wardrobe or drawer, away from light and heat. This helps prevent changes in temperature from affecting it. When stored properly, it ensures that the fragrance continues to develop well in the bottle over time. So, keeping it away from direct sunlight in a cupboard or drawer at room temperature is ideal for the process to continue smoothly.

Different people have different ways to make fragrances last longer. One important thing is to keep your skin well moisturized. Body oils can help with this, especially when they match the scent of the fragrance you're using.

Fragrances interact differently with our skin depending on how moist our skin is. For example, in winter when it's colder and we use heating, our skin gets drier and doesn't hold onto the fragrance well. On the other hand, in warm weather, sweating can remove the scent. To make the fragrance last longer, you can also spray it on your clothes, not just your skin.

Storing your fragrance properly is also important. Keeping it away from direct sunlight in a cupboard or drawer at room temperature helps the fragrance mature properly over time.

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